FAQ

WHEN CAN I EXPECT MY ORDER?

Orders are processed Monday thru Friday, excluding major holidays. All products are made to order allow 1-4 days for your order to be processed and fulfilled  (during holidays expect to see some delays) . You will received an email once your order has been shipped with a tracking code and estimated delivery date. Didn’t receive your tracking number after a week? Drop us an email at here (CONTACT PAGE) and we will check on the status of your order and send you a tracking code as soon as possible.

 

SHIPPING TIMES:

All orders and items are made to order. As soon as your order comes in we process it and start creating the items you have ordered! Please allow us 1-4 days to create all the items in your order. As soon as your item is packed and shipped you will receive a tracking code. 

We ship with USPS, UPS, FEDEX, and DHL Standard shipping times can be found below:

Standard Shipping: 5-12 business days after a carrier receives the shipment.(note: if you order on Friday, you order will ship the next business day if the items in your order have been created and are waiting to be shipped)

International orders: typically 10-25 business days after a carrier receives the shipment. 

Certain countries have custom protocols/checks that may hold up your package longer. Once your order ships, you should receive a tracking link to view the status of your package; if you do not get one, make sure to check your junk/spam folders!

 

Can you tell me how I'll be charged for customs and import charges?

Unfortunately, we have no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Some delays in shipping may be expected. Orders may take up to 2 weeks for delivery.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. 

I STILL HAVEN'T RECEIVED MY ORDER!

We assure you that we do everything within our power to make sure your order arrives to you in a timely manner. Once a package leaves our facility, it is almost completely out of our control. So, if your tracking notes that your order hasn't moved or that it is in transit, but still on it's way and you would like more info we and USPS/UPS/DHL/FEDEX recommend reaching out to them directly. 

International shipping can take a long time depending on the service you selected and the country we are shipping to. For all services, the United States Postal Service® hands the package off to the destination country's postal service at the border, and once they do it's entirely out of their hands. Although some services are faster than others, they all depend on the foreign postal service prioritizing the package within the country.

Not all countries have the same service policies as the United States, so some do not support end-to-end tracking. It’s common to see a package’s tracking status stop updating once it has left the USA, even though it’s still on its way.

Shipping internationally can also take a long time not only because of the distance involved and the amount of times the packages changes hands, but because your package might get caught in the destination country’s customs, where it's analyzed for whether the recipient owes taxes or duties for importing it. Customs is a country-specific issue, with every country having different laws and taxes, and unfortunately there's no way around it with international shipping.

 

Can I cancel my order?

Once your order is confirmed we immediately begin processing your order and cannot cancel your order. We will not cancel your order due to long shipping times, delays, or being held by customs. If you suspect that your order has been lost in the mail and would like to cancel the order please first check with UPS or USPS with the order number and tracking code we have provided you at checkout. Once UPS,USPS,FEDEX, or DHL can confirm that the package has been lost we can provide you with a full refund.

 

Can I add or remove items from my order?

Once your order is confirmed we immediately begin processing your order and cannot add or remove items from your order. All orders are finalized as soon as you complete your order as we use outside vendors to create and fulfill all orders.

What if I need to change my address?

Fulfillment starts immediately please double check your address as we are unable to change your address once your order has been processed. Our fulfillment center cannot change your address once the order has been created. If you need your order shipped to a different address please contact USPS or UPS with your order number and tracking code and request that they changed the address on your order.

 

Why didn't my discount code work?

Only one discount code can be used at a time at checkout. Please check that your code is spelled correctly including capitalization and punctuation. All discount codes have an expiration date and may expire with no notice. If your discount code is not working email us here (CONTACT PAGE)

If an automatic discount code is applied to your order (Site wide sale, holiday sale) you cannot add an additional discount code to your order or a unique discount code you may have received via email or SMS marketing. 

 

What if an item in my order is damaged or defective?

If you receive a damaged or defective item let us know! We try our best to make sure all items reach you in pristine condition. We work with outside vendors and fulfillment centers who have quality assurance steps in place.

In the event you receive a damaged item please email us here (CONTACT PAGE)  with the following information:

Order number

Name

Delivery date

Photos of the damaged items

Photos of the packaging if damaged

A written explanation of what is damaged.

Wether you would like a replacement item or a refund for the damaged item.

All submitted damaged or defective item cases will be reviewed in 48 hours on a case by case basis. If your items are approved for a refund or replacement we will do the following:

Contact our vendor or USPS/UPS and issue a refund charge due to damage. We will submit your photos and comments. Once we have received a refund or a replacement for the damaged item a refund will be issued or a replacement item will be forwarded to you.

 

CAN I USE A DISCOUNT CODE AND OPT INTO A PROMOTION?

Discount codes cannot be combined with any promotions or other discounts. Only one discount code is allowed per order at check out. If you have multiple discount codes you would like to use we suggest placing multiple orders that you can use each code on individually. 

 

Will I be charged tax?

We are required to collect sales tax for the state of New York only.

 

Are duties and taxes included with international orders?

Import duties and taxes are not included in the price at checkout. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs.

 

I would like to sell Swift Saint Supply Co. products, how do I set up a wholesale account?

For all wholesale inquiries, please email us here (CONTACT PAGE) and include the following information:

Name of shop

Website and/or photos

Physical street address

Phone number

Other brands you sell

Years in business

Product you would like to wholesale from us and number of items

Final markup price of items you will be wholesaling ( This way we can determine a appropriate wholesale discounted price)

 

Who do I contact regarding my order?

All order inquiries should be made to our CONTACT PAGE

Please do not DM Instagram or Facebook. We will only response to emails

All business inquires must be sent to our email which can be found here CONTACT PAGE

WHAT ARE YOUR BUSINESS HOURS?

We are open emailing, order management and customer service at the following hours. Our vendors and fulfillment partners work on the same schedule. If you are signed up for email marketing you may receive an automated email outside of these hours.

Monday - Friday : 9am - 5pm (EST)

Saturday/Sunday : CLOSED

All Major US Holidays (New Years day, Easter, 4th of July, Thanksgiving Day, Christmas Day) : CLOSED